FAQs
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Is VAT included in the price?
For EU orders, prices include VAT in accordance with applicable legislation. For deliveries outside the EU, customs duties or additional charges may apply depending on the destination country.
When is the amount charged?
For card payments, the amount may be authorized upon order placement and captured when production begins. For bank transfers, production starts after payment confirmation.
Can I pay in installments?
In certain countries, installment options or financing solutions may be available. Availability is displayed during checkout.
Is the payment secure?
Yes. All transactions are processed through secure platforms using SSL encryption and international payment security standards.
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Is VAT included in the price?
For EU orders, prices include VAT in accordance with applicable legislation. For deliveries outside the EU, customs duties or additional charges may apply depending on the destination country.
When is the amount charged?
For card payments, the amount may be authorized upon order placement and captured when production begins. For bank transfers, production starts after payment confirmation.
Can I pay in installments?
In certain countries, installment options or financing solutions may be available. Availability is displayed during checkout.
Is the payment secure?
Yes. All transactions are processed through secure platforms using SSL encryption and international payment security standards.
What payment methods are available?
We accept credit and debit cards (Visa, Mastercard, American Express), bank transfer, and other locally available payment methods depending on the country.
Do you ship internationally?
Yes. AWSON ships to multiple countries across Europe and internationally. Shipping costs and delivery times are displayed at checkout based on the selected address.
Can I cancel an order for a custom-configured bike?
Orders for individually configured products may be subject to specific cancellation conditions, as each bike is built on demand. Full details are available in our Terms & Conditions.
Can I modify my configuration after placing the order?
Changes are possible only within a limited time after placing the order and before production begins. Please contact us as soon as possible if you need to make adjustments.
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Is VAT included in the price?
For EU orders, prices include VAT in accordance with applicable legislation. For deliveries outside the EU, customs duties or additional charges may apply depending on the destination country.
When is the amount charged?
For card payments, the amount may be authorized upon order placement and captured when production begins. For bank transfers, production starts after payment confirmation.
Can I pay in installments?
In certain countries, installment options or financing solutions may be available. Availability is displayed during checkout.
Is the payment secure?
Yes. All transactions are processed through secure platforms using SSL encryption and international payment security standards.
What payment methods are available?
We accept credit and debit cards (Visa, Mastercard, American Express), bank transfer, and other locally available payment methods depending on the country.
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Is VAT included in the price?
For EU orders, prices include VAT in accordance with applicable legislation. For deliveries outside the EU, customs duties or additional charges may apply depending on the destination country.
When is the amount charged?
For card payments, the amount may be authorized upon order placement and captured when production begins. For bank transfers, production starts after payment confirmation.
Can I pay in installments?
In certain countries, installment options or financing solutions may be available. Availability is displayed during checkout.
Is the payment secure?
Yes. All transactions are processed through secure platforms using SSL encryption and international payment security standards.