Do you ship internationally?
Yes. AWSON ships to multiple countries across Europe and internationally. Shipping costs and delivery times are displayed at checkout based on the selected address.
Can I cancel an order for a custom-configured bike?
Orders for individually configured products may be subject to specific cancellation conditions, as each bike is built on demand. Full details are available in our Terms & Conditions.
Can I modify my configuration after placing the order?
Changes are possible only within a limited time after placing the order and before production begins. Please contact us as soon as possible if you need to make adjustments.
How long does production take for a configured bike?
As each bike is built to order, production time is between 1 and 2 weeks (depending on configuration and component availability). The estimated delivery time is displayed before completing your order.
Will I receive confirmation and order updates?
You will receive an email confirmation immediately after placing your order. Throughout production and prior to shipment, you will receive status updates regarding your order.