Frequently Asked Questions
What is the difference between Gravel and Road models?
Gravel models are designed for versatility – mixed terrain, gravel roads, and adventure riding. Road models are optimized for asphalt, speed, and high-performance road cycling. Each category includes dedicated sub-models with specific geometries and component setups.
What is the weight of the bike in my selected configuration?
The weight varies depending on the selected components (wheels, drivetrain, etc.). An estimated weight is displayed for the standard configuration. For custom builds, technical confirmation can be requested prior to production.
What payment methods are available?
We accept credit and debit cards (Visa, Mastercard, American Express), bank transfer, and other locally available payment methods depending on the country.
When is the amount charged?
For card payments, the amount may be authorized upon order placement and captured when production begins. For bank transfers, production starts after payment confirmation.
Will I receive confirmation and order updates?
You will receive an email confirmation immediately after placing your order. Throughout production and prior to shipment, you will receive status updates regarding your order.